Shipping policy

Shipping Policy


Last updated: August 13, 2026


Order Processing


Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.


Once your order has shipped, you will receive a confirmation email with tracking information when available.


Shipping Times


Estimated delivery times depend on your location and the shipping method selected at checkout.


  • Canada: Approximately 3–10 business days
  • United States: Approximately 5–15 business days
  • International: Approximately 7–25 business days


Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, customs, or other circumstances outside our control.


Shipping Costs


Shipping costs are calculated and displayed at checkout based on your location, order size, and available shipping options.


Any free-shipping promotions will be clearly identified at checkout.


International Orders


International customers may be responsible for customs duties, taxes, brokerage fees, or other charges imposed by their country’s customs authority. These charges are not included in the product or shipping price unless specifically stated.


Tracking


Tracking information will be provided when available. Please allow up to 48 hours for tracking information to become active after the shipping carrier receives the package.


Incorrect Shipping Addresses


Customers are responsible for providing an accurate shipping address at checkout. If an order has not yet shipped, contact us as soon as possible to request an address correction.


If an order has already shipped, we cannot guarantee that the address can be changed or that the package can be redirected.


Lost, Damaged, or Delayed Packages


If your package is significantly delayed, lost, or arrives damaged, contact us with your order number and relevant tracking information. We will work with the shipping carrier to investigate the issue.


We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.


Contact


For shipping questions or concerns, please contact us through the contact information provided on our website.


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